Sales & Technical Sales Support – Group Leader

from 7 to 10 year(s) of Experience

Job Description

  • Own recruiting, objectives setting, training and performance monitoring of sales and technical sales support team members
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and support needs
  • Achieve growth and hit sales targets by successfully managing the sales team
  • Monitor performance and achieve targets of quality and quanitity for inbound - chat, email and calls
  • Monitor performance and achieve targets of quality and quanitity for outbound- emails and calls
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Handle customer escalations and effectively manage customer grievance by coordinating with other teams in the orgnaisation
  • Implement a strategic business plan that expands company’s customer base and ensure it’s strong presence by cross selling services and products
  • Monitor and analyze performance metrics and suggest improvements for the entire group
  • Develop new business with existing customers and/or identify areas of improvement to meet sales targets
  • Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer facing events
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Present sales and expenses reports and realistic forecasts

Salary: Not Disclosed by Recruiter

Industry:Electricals / Switchgears

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(Technical)

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Electronics/Telecommunication, Any Specialization

PG:MBA/PGDM - Any Specialization, Marketing

Company Profile


With over 20 years of excellence, world-class talent and innovative breakthroughs, PCB Power Market has come a long way to become one of India’s leading PCB designers and manufacturers today. Our focus on high-quality and economically viable systems combined with unmatched consistency has made us the firm of choice throughout India. Our customers rely on us for their requirements in research & development, aerospace & defense, automotive, railways, medical, educational, telecommunication, industrial electronics and other critical areas of development.
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