Technical Sales Support – Group Leader
Roles and Responsibilities
- Own recruiting, objectives setting, training and performance monitoring of the technical sales support team
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and sales support needs
- Monitor performance and achieve targets of quality and quantity for inbound - chat, email and calls
- Monitor performance and achieve targets of quality and quantity for outbound- emails and calls
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Handle customer escalations and effectively manage customer grievance by coordinating with other teams in the organisation
- Implement a strategic business plan that expands company’s customer base and ensure it’s strong presence by cross selling services and products
- Monitor and analyze performance metrics and suggest improvements for the entire group
- Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer facing events
- Monitor and analyze performance metrics and suggest improvements for the entire group
- Clearly communicate the progress of monthly/quarterly initiatives & reports to internal and external stakeholders
Role:Team Leader -(Technical)
Salary: Not Disclosed by Recruiter
Industry:Semiconductors, Electronics
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Employment Type:Full Time, Permanent
Key Skills
Education-
UG:B.Tech/B.E. in Electrical, Electronics/Telecommunication, Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Company Profile
CIRCUIT SYSTEMS (INDIA) LIMITED
With over 20 years of excellence, world-class talent and innovative breakthroughs, PCB Power Market has come a long way to become one of India’s leading PCB designers and manufacturers today. Our focus on high-quality and economically viable systems combined with unmatched consistency has made us the firm of choice throughout India. Our customers rely on us for their requirements in research & development, aerospace & defense, automotive, railways, medical, educational, telecommunication, industrial electronics and other critical areas of development.
Company Info
View Contact Details+
Recruiter Name:Kalyani Vajpayee
Contact Company:CIRCUIT SYSTEMS (INDIA) LIMITED
Telephone:7069009010
Website:http://careers.pcbpower.com