Technical Sales Support – Group Leader

from 5 to 7 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Own recruiting, objectives setting, training and performance monitoring of the technical sales support team
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their sales and sales support needs
  • Monitor performance and achieve targets of quality and quantity for inbound - chat, email and calls
  • Monitor performance and achieve targets of quality and quantity for outbound- emails and calls
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Handle customer escalations and effectively manage customer grievance by coordinating with other teams in the organisation
  • Implement a strategic business plan that expands company’s customer base and ensure it’s strong presence by cross selling services and products
  • Monitor and analyze performance metrics and suggest improvements for the entire group
  • Liaise with Marketing Team to ensure brand consistency for any direct or indirect customer facing events
  • Monitor and analyze performance metrics and suggest improvements for the entire group
  • Clearly communicate the progress of monthly/quarterly initiatives & reports to internal and external stakeholders



Role:Team Leader -(Technical)

Salary: Not Disclosed by Recruiter

Industry:Semiconductors, Electronics

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Employment Type:Full Time, Permanent

Education-

UG:B.Tech/B.E. in Electrical, Electronics/Telecommunication, Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

CIRCUIT SYSTEMS (INDIA) LIMITED

With over 20 years of excellence, world-class talent and innovative breakthroughs, PCB Power Market has come a long way to become one of India’s leading PCB designers and manufacturers today. Our focus on high-quality and economically viable systems combined with unmatched consistency has made us the firm of choice throughout India. Our customers rely on us for their requirements in research & development, aerospace & defense, automotive, railways, medical, educational, telecommunication, industrial electronics and other critical areas of development.
Company Info
View Contact Details+

Recruiter Name:Kalyani Vajpayee

Contact Company:CIRCUIT SYSTEMS (INDIA) LIMITED

Telephone:7069009010

Website:http://careers.pcbpower.com